FREE SHIPPING ON ALL ORIGINALS!

Frequently Asked Questions

Printed Products

HOW IS MY ORDER PACKED?

We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.

CAN I EXPEDITE MY ORDER?

If you need your order faster then our average turnaround time then please contact our Customer Service team at 647-725-3433 to discuss your needs. We are usually able to accommodate special requests however expedited orders do incur an additional charge, which will be quoted by one of our representatives. .

WHAT COMPANY DO YOU SHIP WITH?

We ship within North America using primarily UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping. International shipments are accepted and will be quoted on a case by case basis. Please contact support if you require an international quote. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.

WHAT IS YOUR AVERAGE TURNAROUND TIME?

Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on order volume our turnaround time might be a little quicker or longer. If you require your order by a specific date please contact us( 647-725-3433) to confirm. From mid-November to Mid-January the production times may also increase due to the holiday season. Please note shipping time is extra.

EXAMPLE:

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

*Cart Totals*	*Standard Shipping*	*2-Day Shipping*	*Overnight Shipping*	*International Shipping*
$0 - $49.99	$9.49	$14.99	$19.99	$11.89
$50 - $149.99	$16.99	$24.99	$34.99	$21.247
$150 - $199.99	$19.99	$29.99	$39.99	$24.99
$200.00 - $249.99	$26.99	$39.99	$54.99	$33.74
$250 - $499.99	$29.99	$44.99	$59.99	$37.49
$500 - $999.99	$49.99	$74.99	$99.99	$62.49
$1000 +	$99.99	$149.99	$199.99	$124.99 .

FOR ORIGINALS & LIMITED EDITIONS

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

What is your Policy on Returns/Exchanges/Refunds?

Our policy here at AWS Art Studio, we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here https://aaronsmith.artstorefronts.com/contact and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: https://www.instagram.com/aws_studio/

Facebook: https://www.facebook.com/awsartstudio.ca

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.